How to Order

Dear Sir or Madam,

Below, we present the procedure for purchasing the products you have selected.
Please provide us with the necessary information to issue a proforma invoice:
Buyer details:
– Company name
– Company address (city with postal code, street)
– Tax Identification Number (VAT ID / equivalent for your country)
Delivery details:
– Delivery address (if different from the company address): city, postal code, street
– Full name of the person responsible for collection and customs clearance
– Phone number and email address of this person
Please specify who is organizing the transport: the buyer or the seller?
- If we are to organize the transport, a separate line item for "transport cost" will appear on the invoice.
Our standard terms are DAP (Incoterms® 2020), and we exclusively use DHL Express services for shipping.
- If the buyer chooses to organize and pay for the transport, the buyer is required to arrange collection of the shipment from our premises. These are EXW (Incoterms® 2020) terms. In this case, we must receive a pre-paid DHL Express Air Waybill label in advance (we do not accept other carriers).

After receiving the required data, we will send you a proforma invoice and await your payment. Along with the proforma invoice, the buyer will receive SWIFT transfer instructions and, if applicable, detailed instructions on how to arrange the pickup. Once the bank transfer is received and processed, we will ship the ordered products.
Please be advised that the goods must always be cleared through customs at the EU border and cannot be declared as a "sample" or "gift". The payment amount must match the received proforma invoice exactly. Furthermore, the beneficiary name on the bank transfer (the account holder) must match the company name on the invoice. Our banks, in accordance with EU regulations, suspend or reject transfers where the payer's name (e.g., "Company B" or a private individual) does not match the invoice recipient ("Company A"). We only accept bank transfers; payments via credit cards, PayPal, or other methods are not accepted.

We suggest using the interactive PDF form available at the link below. Please save it to your computer and return the completed form to our email address (see page footer).

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